Case Management

Q: The new Important Message from Medicare (IM) form must be used starting April 1. What are the most important changes we should be aware of as we adjust to the updated version of the form?

As hospitals deal with concerns related to the spread of COVID-19, CMS issued guidance on March 26 regarding the delivery of the Important Message from Medicare (IM), Detailed Noticed of Discharge (DND), Medicare Outpatient Observation Notice (MOON), and several other notices.

The countdown has started. On April 1, hospitals must begin using the three revised CMS beneficiary notices. The old notices can be used through March 31, but not after that date.

Q: What are some of the challenges organizations may face when attempting to meet the new discharge planning requirements? What is the best way to handle these issues?

If you’re still struggling to implement the new CMS discharge planning requirements that went into effect on November 29, you’re not alone.

Q: What are some of the top priorities for case managers who play roles in ensuring accurate billing at their organizations?

CMS announced March 13 that it will waive the three-day stay requirement for skilled nursing facilities (SNF) in response to the outbreak of COVID-19.

Learning objective

At the conclusion of this activity, the learner will be able to:

Q: New electronic health record platforms can identify patients who are impacted by social determinants of health (SDoH), but it’s up to case managers to connect patients to resources that will help mitigate these factors. What approaches are most effective in maximizing patient engagement?

Q: My hospital, like many others, is dealing with a shortage of nurses. What solutions can we implement to help make up for this deficit?