Q: We are having trouble determining what qualifies a patient as having an acute myocardial infarction (MI) and what documentation would support the diagnosis. Can you help our coding team clarify?
Q. I’ve been taught to tell our patients, “We look forward to seeing you on x day at x time with x doctor.” This has always been left on cell phone voice mails or home phones. Is this a HIPAA-compliant practice?
Q. I recently tried to access my medical records through the hospital’s patient portal. I had a hard time logging in because it prompted me to enter codes sent to my phone several times. It was difficult to keep track of which code was the most recent. I feel like this was an unreasonable barrier. Usually, you’re given the choice to opt out of multifactor authentication or only have to enter one code along with your password. Do multiple authentication codes represent a significant barrier to patient access?
